Since we started shredding for customers in 2002, the biggest contribution to our growth has been customer referral.
When we asked our customers why they chose to recommend us to their friends and business colleagues, the most common answer we received was a surprise.
Yes, we are flattered to hear that we are good at what we do, that we are utterly reliable, and our services fairly priced, but the reason we were given most often was, “We enjoyed working with your people, and trust you to provide the same experience for our friends, and business associates. Recommending your company makes us look good too.”
You can learn more about our team, and how we select them to become Adera employees on this web site in our section, Employees.
We haven’t tried to develop our company culture in isolation. Rather than merely meeting our own high standards, Adera tries to reflect the qualities it finds attractive in the companies that provide us with service and products, and the clients we do business with.
We work with suppliers that do what they say they will do, and when they say they will do it.
They are not only efficient, but provide fairly priced, (not always the cheapest), products and/or services. Our suppliers and clients have warned us of the danger of knowing the price of everything, and the value of very little, which is not a solid basis for any successful, and lasting business relationship.
And we are lucky to work with people who are fun to deal with. We spend enough of life at work without feeling the need to deal with consistently rude, or unfair people.
We plan to keep growing at a pace at which we can maintain the reputation and business culture that has served us well to date. We plan to never need a “Complaints Department,” which we would view as the ultimate business failure.